All products will be shipped 2nd class unless specified otherwise. Please note products do have different lead times, if you have any concerns or queries please send me a message. 


I really hope you love all your products purchased from House of Os. However if you have any issues or would like to return your product please send me a message with the reason for wanting to return or any issues you have within 14 days of receipt of purchase, details will be checked and a returns address will be given.


Please note I will only accept returns on items which have faults or are not to order specification (within manufacturers parameters). Personalised items cannot be returned.  

To be eligible for a refund goods must be sent back in there original condition, within its original packaging. Items will be inspected on arrival and I will notify you of the approval or rejection of your refund.

Returns postage will need to be covered by yourself, shipping costs are not refundable.

If you wish to cancel your order please email the below address with your order details, if the product is not already in transit or has not been made already then your cancellation will be approved.